Get it right the first time, every time – increase uptime and avoid unnecessary truck rolls. Enable your field technicians with the information and digital tools they need to get the job done right, wherever they are and improve your field service operations.
Benefits for Your Business
Meet and Exceed SLAs
Your field service needs to be fast and accurate on the first attempt. That’s also how Fluid Topics delivers technical knowledge: relevant product answers, contextualized to the situation to speed up service delivery and guarantee service quality.
Embrace True Mobility
A PDF on a smartphone is not a mobile solution. True mobility means reliable product information that’s accessible and readable on a technician’s preferred device, internet connection or not. Empower autonomy for your field techs with Fluid Topics, no matter what.
Better Security, Closer Compliance
Be sure that your technicians have the appropriate information for every job and every product. Track compliance and adherence to your procedures and policies. Your teams will work smarter, safer, and by the book.
Onboard and Upskill Fast
Onboard your teams and service partners faster with Fluid Topics. Ensure personalized technical enablement and provide engineers with on-the-job instructions that are always up to date and adapted to their needs and profiles.
The implementation of the Fluid Topics platform is an important modernization step that will help remove inefficiencies as well as allow more personalized forms of documentation and up-to-date instructions.
1 Central Hub
For Their Blended Workforce
Source: Liebherr Mining
How We Change the Game
The Hub Where it Happens
All of your technical documentation is available to your field teams in a unified repository. Based on their rights and accreditations, your technicians can take everything they need from a single, reliable knowledge toolbox.
Superpowered Search
Deeply contextual AI-powered results mean you can be sure that the answers you get are not only right but also fit for purpose, matching the exact configuration of the machine or device requiring service.
Be Prepared
Automatically create the right tools and spare-parts list from service procedures and product documentation. Be fully prepared and avoid unnecessary truck rolls.
Offline, Not Out of Action
Maintain access to the technical information that your field teams need even when they are offline. Whether it’s hundreds of feet below ground level or in an elevator shaft, with Fluid Topics, being off the grid doesn’t have to mean being out of action.
Explore More Fluid Topics Capabilities
Any Device, Any OS
Your content is responsive and adapts to any screen at once
Dynamic Publishing
Instantly update your content everywhere
Personalized Tools
Set bookmarks and create personal books for more efficient interactions with technical content
Reader Application
Push everything else to the side and focus on reading only what you need
Learn How Everyone Wins With Fluid Topics
White Papers
Content Services for Field Service Organizations
Learn about the state of the art of content services and get a detailed view on how they can almost immediately increase the operational efficiency of field service organization
White Papers
ROI Calculator
Check the numbers and see why Fluid Topics makes great business sense for your entire organization
Webinars
How SwissQPrint Brought Field Operations Up to the Next Level with Tech Content
An insightful discussion with Johannes Müller, Head of Technical Communication and Quality Management at swissQprint
