Generative AI for
Question Answering
Make your Documentation your Frontline Support Agent.
Get your content to safely answer most of your customers’ queries. Enable self-service and boost case deflection.
Offer the customer support your users expect.
Answers everywhere
Boost case deflection at any touchpoint of your customer journey.
Doc portals and websites
Seamlessly integrate semantic search and chatbots for enhanced customer experience.
Helpdesk tools and Communities
Extend self-service support to helpdesk platforms, community forums, and across your ecosystem.
In your product
Provide instant help within your product interface for a continuous customer journey.
Trust
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Designed and tested to provide highly relevant answers
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Documentation linked for every response
Security
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No data shared with any third-party
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User access restricted to authorized information only
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ISO27001 Certified
Extensive knowledge base
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Puts all your content sources at work
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Includes technical documentation, knowledge bases, product content and catalogs, learning materials, and more
Fresh information
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Continuous feed of vetted content from the original sources
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Automated update process
Enterprise-ready
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Designed for scalability
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Tested to meet enterprise-level standards
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Built for seamless integration with your enterprise ecosystem
Cost-effective
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Benefit from 20 year of R&D in NLP and AI
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Robust GenAI implementation at a fraction of the cost of an in-house project
How Fluid Topics Generative AI Question Answering Works
Content Consolidation
Fluid Topics aggregates your content from various sources, consolidating it into a unified knowledge base. Whenever new content is published or updated, Fluid Topics collects it and enriches this comprehensive pool of vetted, up-to-date information.
RAG (Retrieval-Augmented Generation): Identifying relevant knowledge
Fluid Topics analyzes the query, whether a simple question or a more complex, detailed case. Utilizing its advanced semantic search capabilities based on embeddings, Fluid Topics retrieves all content related to the raised issue.
Generating the Reply
Once the necessary information for the reply is selected – whether it’s a single paragraph or a hundred pages- it’s combined with the query and sent to the LLM (Large Language Model) of your choice. The LLM will craft the answer as directed by an adapted prompt.
More Fluid Topics GenAI applications
Summarize
Quickly sum up the key points of a guide or article without the pain of scrolling through lengthy pages.
Augmented-support agent
Automate responses securely for your customer cases and cut ticket handling time by 50%.
Extract tools and parts
Generate a comprehensive list of required materials for an installation or repair procedure.
Translate
Translate a topic on-demand in the language of your choice and ensure seamless comprehension for every reader.
Code Assistant
Make sure your users understand your code examples at once by automatically generating explanations and comments on code snippets, or converting them in other programming languages.
