10 Challenges Technical Writers Face and How to Solve Them

Technical writers, or tech writers, are changemakers, bringing significant business value. When companies invest in their technical writers, the returns are significant. Yet, barriers remain as developing high-quality documentation at scale is complex. And while tech writers spend approximately 50% of their time developing content, without a documentation operations strategy and the right tools in place, 25% of these valuable documents become lost.

Our newest eBook outlines the 10 most common problems technical writers face and provides actionable solutions to help you navigate them and optimize your content operations. Read below to preview the challenges and solutions, and don’t miss a link to the full, free eBook at the end of the article.

1. High Volume of Content to Create

Technical writers have a long backlog of work that requires extensive organization to ensure consistently accurate and clear deliverables. Tech writers must manage content across multiple platforms, products, and projects simultaneously, all while facing tighter deadlines and increased pressure.

Solutions

• Implement a Component Content Management System (CCMS)
• Look for Automation Opportunities

2. Keeping up with Fast Release Cycles

Release cycles are becoming increasingly short, rolling out updates almost continuously. Products are constantly evolving, and documentation must keep pace with these changes to provide a consistently good user experience.

Solutions

• Update Communication Workflows
• Reassess Documentation Calendar
• Adopt Continuous Content Delivery

3. Navigating the Rise of AI Applications

AI applications are infiltrating every facet of work including technical writing, but this isn’t a bad thing! While AI won’t replace tech writers, it is redefining content management requirements, and technical writers need to adjust to keep up.

Solutions

• Embrace AI as a Tool, Not a Replacement
• Invest in Training
• Maintain Human Oversight and Editorial Control

4. Addressing Diverse Product Users

Documentation needs to serve different audiences, each with unique needs, backgrounds, and experiences. Some may expect advanced explanations while others need simple, beginner’s guides. However, offering personalized content increases the complexity of documentation development.

Solutions

• Engage with Users
• Invest in a Content Delivery Platform

5. Collecting Information from Subject Matter Experts

To collect specialized information, tech writers meet regularly with Subject Matter Experts (SMEs) who have the technical field knowledge needed to craft accurate, detailed documentation. However, SMEs have their own objectives and may not have time to sit down for an informational interview.

Solutions

• Turn SMEs into Collaborators
• Access the Right Tools

6. Working with Outdated Documentation Tools

Outdated tools greatly reduce tech writer productivity. In fact, Fortune 500 companies report losses of about $12 billion each year due to inefficiencies in documentation operations and management.

Solutions

• Revamp Content Operations Processes
• Choose Best-of-breed Tools for Each Workflow

7. Maintaining Documentation Consistency

Today, many teams contribute to documentation. However, producing and editing content across multiple teams creates inconsistent deliverables, leading to user frustration.

Solutions

• Define Style Guidelines
• Perform Documentation Audits

8. Improving Disorganized Content Structures

Content structures that lack clear planning result in fragmented, illogical, and duplicated documentation. Users struggle to find what they need when information isn’t properly organized, leading to confusion and frustration.

Solutions

• Outline Content
• Write Structured Content

9. Clarifying Complex Content Operations

Content operations need to be clearly defined, or else teams may face confusion, bottlenecks, and wasted resources. Disjointed content efforts negatively impact content quality, efficiency, and delivery.

Solutions

• Align Your Content Strategy
• Embrace Cross-Functional Collaboration

Bonus Tip: Centralize All Your Content
Unify content together into a centralized hub by leveraging a robust Content Delivery Platform like Fluid Topics. Centralizing content creates a single source of truth, making it far easier to manage, update, and deliver information. Without a unified foundation, distributing consistent content to every endpoint is inefficient and error prone.

10. Keeping Content Relevant and Fresh

Whether needs evolve, bugs are fixed, or new product versions launch, all content needs updating at some point. If users encounter out-of-date or incorrect information in documentation, they will feel frustrated and may experience product downtime.

Solutions

• Meet Regularly with Product Teams
• Track Documentation Metrics

Read the Full Report for Details

As a tech writer, overcoming challenges to optimize your documentation processes, outputs, and user experience has never been easier.

Download our free eBook to dig deeper into these 10 challenges and their actionable solutions. There you’ll learn how to leverage the top documentation tools to enhance your workflow, boost the user experience, and optimize your company’s ROI.