Spotify’s popular Wrapped experience was released a few weeks ago! As 2022 draws to a close, it’s our turn to drop our own version!
Our recap looks at the top resources and other notable moments that defined our year at Fluid Topics. From new features to customer testimonials, explore the topics that are driving the conversations for Fluid Topics users.
Most-Read Posts
The 4 Content Metrics That Matter for Your Technical Documentation
In today’s digital world, even the savviest technical content experts can find using analytics to be a challenge. Yet, without a close look into the performance of your product content, you have no evidence that the content your technical writers have invested so much time producing is actually working.
Make sure to read our most read post of the year in which we discuss the four content metrics that are necessary to transform your technical documentation into a true business asset.
👉 Read now
5 Myths about Technical Documentation Publishing
Many content leaders hold a misconception about technical documentation publishing which can result in missed opportunities.
We’ve decided to debunk these 5 myths for you 👉 Read More
3 Essentials for a Modern Content Experience
A recent survey by Kothes reported that almost 60% of field service engineers had trouble knowing where to find the right information. We’re happy to say that Fluid Topics has helped Siemens Building Products’ technicians save time when searching for information regarding their products.
Hear more from Rolf Schumacher, Head of Technical Documentation as we discussed the 3 Essentials a Modern Content Experience needs to have!
Most-Watched Webinars
Why Your Whole Company Should Praise Your Tech Content?
Access our most-watched webinar of the year in which Géraldine Boulez, VP Marketing at Fluid Topics unmasks the most common misconceptions about the business value of technical documentation. You’ll hear how to connect your technical content to your company’s business goals and discover several success stories to help you convince your stakeholders.
What Happens When Your Most Visited Web Content is Tech Docs?
Switching to modern delivery methods brings big changes. If you want to learn how Teradata, the connected multi-cloud data platform for enterprise analytics company, moved their vast enterprise content from PDF downloads to web-based dynamic delivery, make sure to catch this webinar.
Spoiler alert: Teradata’s technical documentation website is now the company’s most visited website with over 5 million visits in the last year alone!
Breaking Free from One Size Fits All Documentation
Last October, we had the pleasure to co-host our very first webinar with Val Swisher, CEO of Content Rules and author of “The Personalization Paradox: Why Companies Fail (and How to Succeed) at Delivery Personalized Experiences at Scale.”
Val and Fabrice Lacroix, our very own CEO, discussed whether the personalization concepts highlighted in her book are applicable to technical documentation. They went beyond delivery and explored the feasibility and best approaches.
Feature of the Year: The Page Designer
In 2022, we launched the Page Designer, which gives our customers the freedom and flexibility to configure their documentation portal without requiring IT or vendor services. They can easily customize their portal with a variety of “drag and drop” components through an intuitive low-code editor. They can create different home pages and landing pages, personalize layouts, branding and other design elements to fit their business needs.
ISO 27001 Certification
Early November, we reached a new milestone in our development. We became ISO 27001 certified!
Being ISO 27001 certified is a testament to the fact that our company prioritizes data security for its clients, investors, partners, and employees. This achievement is a credit to our entire team’s efforts. Make sure to read how we’ve achieved this certification and what it means for you and your company.
Customer Success Stories
Liebherr Mining
Discover how Liebherr Mining created a modern technical documentation portal to provide reliable content at all times to their own teams, and to customers and partners alike.
Hexagon
Watch Lonnye Yancey-Smith, Executive Manager of User Assistance at Hexagon Asset Lifecycle Management discuss the challenges that she faced and the benefits she’s experienced since using Fluid Topics.
Vaisala
Vaisala, a global leader in weather, environmental, and industrial measurements, has recently implemented Fluid Topics’ Content Delivery Platform to deliver a personalized and localized content experience to its customers and employees worldwide.
⋙ Access the full case study and read how the documentation team can now customize the portal’s front-end as well as different business functionalities with full autonomy, and has a low dependency on IT support.
Coming Up in 2023
Let’s start the year on a good note! We’d like to invite you to our first webinar of the year “Transforming the Customer Service Center with Self-Service Documentation”!
Join Fabrice Lacroix and Alex Masycheff, CEO at Intuillion as they discuss how by introducing structured content, standardizing the content processes, and changing the way the content was delivered to customers, our client, a Swiss manufacturer of high-end digital printing systems, changed the service culture from “call for solution” to “information self-service”.
Merry Christmas and Happy New Year
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