Build your own knowledge base and give your employees and customers one place for all your company’s resources. Optimize your user experience with 24/7 self-service support.
Your AI-powered Knowledge Base
What is a Knowledge Base?
A knowledge base is a self-service digital library that hosts information about a company, its products or services, and industry-related subjects. This includes all types of information such as FAQs, articles, how-to guides, glossaries, video demonstrations, and more. Commonly known as help center or resource hub, a knowledge base offers organizations a round-the-clock support solution, enabling customers to access information on their own.
A Central Hub For All
Enterprise Knowledge
Get the most out of your organization with a knowledge base designed to be your go-to spot for all enterprise information. Fluid Topics makes it easy to gather a variety of resources from every department into one simple, user-friendly interface. With easy navigation and smart search features, your users can quickly find the information they need and access important resources whenever they want.
Multi-Brand Knowledge Bases
Easily build and manage multiple knowledge bases for your different brands, products, or audiences—all from a single, centralized platform. With Fluid Topics, create as many knowledge bases as needed and personalize them with your own designs, colors, and styles to match your brand. This helps create a consistent experience and makes users feel connected to your brand, enhancing their interaction with the content.
Generative AI Knowledge Base
Fluid Topics provides your entire organization with ready-to-use core services to enable Retrieval Augmented Generation (RAG) straight from your knowledge base. You can effortlessly set up AI-enabled applications or an AI-powered chatbot that allows users to ask questions in a natural, conversational manner and receive instant, accurate responses. This empowers users to find answers to their inquiries using ChatGPT-like tools tailored specifically for your company’s product knowledge.
Powerful Rights Management
Fluid Topics makes it easy for you to take control of who can access your knowledge base content and how it’s secured. You can set specific permissions and use advanced authentication options to ensure that only the right people can view your content. This means you can confidently manage sensitive information, knowing it’s protected.
Intelligent Case Deflection
Fluid Topics provides a cutting-edge case deflection tool designed to minimize the volume of incoming tickets through intelligent self-service recommendations. Stop questions from escalating into cases by offering suggestions straight from your knowledge base. Assist your customers in finding solutions to their issues more quickly, enhancing resolution times and boosting your customer satisfaction scores.
More Knowledge Base Capabilities
Cutting-Edge Search Engine
Enable your users to find exactly what they’re looking for in milliseconds. Integrate user preferences to provide results that resonate with them.
Best-In-Class Analytics
Forget vanity metrics. Our Analytics engine understands content structure, identifies versions, analyzes metadata, and dives deep into your content to produce insightful dashboards.
Notifications and Alerts
Enable your users to set up alerts to keep them updated whenever new content is added or existing content is updated. This way, they won’t miss any important changes or fresh material.
Perfect Readability
Serve multimedia content just as easily as text. Render images, audio and video, 2D and 3D vector graphics, and make it all fit perfectly into any screen or device.
Streamline Content Updates
Publish as often as you need without relying on IT resources and ensure your documentation is always aligned with your product updates.
Smart Offline Mode
Use the same knowledge base to read content both online and offline. Ensure that content remains accessible regardless of connectivity, providing a consistent, uninterrupted experience.
Meet Fluid Topics
Fluid Topics is a powerful, AI-driven Content Delivery Platform that unifies your content and connects your users with the right product knowledge, when and where they need it. Provide relevant, personalized and trusted answers across your entire ecosystem.
Continue Your Journey With Fluid Topics
resources
Ebooks & Guides
The Guide to AI-powered Documentation Portals
This guide explores the benefits and must-have features of customer self-service portals and outlines why Fluid Topics is the right solution.
Case Studies
How Johnson Controls Deployed 25 Documentation Portals to Support 1 Million Products
We sat down with Nelson Abbey to discuss how Fluid Topics helped them quickly launch the Knowledge Exchange to meet their content needs.
Best Practices, Generative AI
AI Knowledge Base: The Ultimate Guide
Generative Tech, particularly ChatGPT, has raised concerns among businesses about its capacity to transform, endanger, or foster their industries.
