Deliver
Seamless
Personalized
Content Experiences
Across All Channels
The Fluid Topics Content Delivery Platform empowers users to self-serve effortlessly. It offers a reliable, unified view of all your product and technical content, ensuring easy access anytime and anywhere.
Trusted by Leading Companies
Why Fluid Topics Stands Out
Fluid Topics is a powerful, AI-driven Content Delivery Platform that collects all your product knowledge from any source and in any format, unifies it into a central knowledge hub and delivers it wherever you need – docs portal, community channels, in-product help, AI/LLM.
OLD WAY
Knowledge scattered across the business
Time-consuming searches for information
Content is outdated and irrelevant
Overloaded customer support with avoidable tickets
NEW WAY
Create a central place for all enterprise content
Make your content easy to find with AI-powered search
Keep your content up-to-date at the click of a button
Provide next-gen customer self-service
Your Single Source of Truth
All your knowledge, unified
Fluid Topics aggregates product knowledge – from manuals to API docs to support articles – no matter the initial source and format. It unifies this information into a centralized repository, serving as a single source of truth readily accessible to both humans and AI algorithms.
Connect your tools, connect your knowledge
We integrate seamlessly with your existing CMS, authoring tools, CCMS, helpdesk systems, and other enterprise applications, providing out-of-the-box connectors so your teams can maintain their existing workflows.
Your documentation portal, your way
Fluid Topics provides a ready-to-use documentation portal. With our Portal Designer, you can fully tailor your site to align with your organization’s requirements. Whether you’re looking for a simple documentation site or a sophisticated help portal with AI-powered features and personalization, Fluid Topics can handle it all.
A Better Search Experience
Lightning-fast AI-powered search
Meet the search engine that understands your customers as well as you do. We mix semantic search with keyword search, ensuring your customers find exactly what they’re looking for in milliseconds.
Answers personalized to the user
Our search engine adapts to a user’s behavior, interpreting the intent and context behind his queries. By incorporating preferences and context, it delivers personalized results that align with your user’s needs.
Generative replies in your chatbot
Effortlessly generate accurate responses to customer inquiries within a chatbot, drawing from your company’s comprehensive internal and external knowledge and provide relevant and timely information.
The Backbone of Your AI Projects
Ready-to-use GenAI applications
Fluid Topics offers a set of powerful AI applications for both technical writers and customers to create unique experiences. From customizing AI prompts for generating content summaries and step-by-step instructions, to code translations, lists of tools for field interventions, and product knowledge quizzes, your imagination is the only limit.
Flexible model deployment
With pre-built connectors to a variety of fine-tuned or generic LLMs such as OpenAI, Azure OpenAI, Claude or Gemini, get the flexibility you need to deploy the model of your choice. Effectively handle incoming and outgoing data streams to ensure smooth communication and data exchange.
Trust built into your company’s knowledge
Fluid Topics seamlessly integrates governance measures into its platform’s native infrastructure. It includes a sophisticated access control framework that regulates content usage, incorporating granular controls tied to user profiles. Traceability is established by tracking all interactions, enabling comprehensive review processes for accountability and compliance purposes.
Top Capabilities of Fluid Topics’ Content Delivery Platform
Portal Designer
Build and customize your portal with an intuitive WYSIWYG editor.
Omnichannel Publishing
Write or collect your content and publish it immediately to any digital channel. Reduce time to publish.
Generative AI
Add built-in GenAI capabilities to your documentation portal.
Chatbot
Ask questions in natural language and receive conversational responses driven by your documentation.
Interactivity
Engage your users with a variety of features that enable them to interact with content and share feedback.
Native Mobile Experience
Guarantee a smooth reading experience in any situation, on any device.
Offline Mode
Use the same portal to read content both online and offline.
Knowledge Analytics
Track user interactions to understand preferences, predict frustrations, and refine your content proactively.
Enterprise-Grade Security
Feel confident in our strict security measures that protects the confidentiality, integrity, and availability of your information.
Documentation Portals Built by Our Clients
From software and electronics companies to hardware and equipment manufacturers,
Fluid Topics serves tech organizations around the world.
Examples of self-service portals from our clients
What Our Customers Say About Fluid Topics
We managed to build 25 documentation portals that combine over 4000 documents in DITA and 30,000 in other formats.
Nelson Abbey
Principal Information Developer, Johnson Controls International
Fluid Topics’ Content Delivery Platform provided us with a fully-featured solution that required limited customization to match our needs.
Project Manager, Liebherr Mining
As a no-code cloud-based solution, Fluid Topics is very easy to use and maintain for our team. We can customize the front-end but also business functionalities with full autonomy, and have a low dependency on IT support.
Katy Greatrex
Commercial Product Information Manager, Vaisala
Teradata’s technical documentation website is now the company’s most visited website with over 5 million visits in the last year alone
Elizabeth MacFadden
Technical Project Manager, Teradata
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