Create a smart documentation portal and provide rich self-service experiences. Empower your customers, partners, and employees with the most up-to-date and personalized content, delivering an outstanding content experience that drives product adoption.
Your AI-powered Documentation Portal
One Source of Truth for All
Fluid Topics seamlessly consolidates your product and technical documentation from various sources and formats into a unified knowledge hub. By continuously ingesting content from authoring tools, content management systems, file systems, PLM, PIM, knowledge bases, and more, it centralizes all your technical content in one easily accessible location. This enables authorized users to quickly access up-to-date documentation, providing a smooth and efficient content experience.
A Customizable Documentation Portal
Fluid Topics allows you to effortlessly customize your documentation portal using a variety of “drag and drop” components. You can create different types of pages, modify content, layouts, branding, and other design elements to suit your needs. Tailor your portal to deliver an engaging and personalized user experience, transforming your documentation into a dynamic self-service platform.
GenAI Assistants for your Documentation Portal
Fluid Topics helps you serve relevant, targeted, and personalized information on your documentation portal, on-demand. Our solution allows companies to configure ready-to-use GenAI assistants, creating unique and engaging reading experiences. Portal admins can customize AI prompts to generate content summaries, step-by-step instructions, code translations, tool lists for field interventions, and product knowledge quizzes. These intuitive drag-and-drop AI widgets empower users to extract precise information from search results, ensuring a smooth and efficient content experience.
Advanced Knowledge Analytics
Track and analyze each user interaction with your content to enhance your documentation, better your product and improve your customer experience. Identify what users have searched for and read, understand best/worst rated topics, determine content gaps, and deliver best-in-class support.
Up and Running in No Time
Get started with an out of the box portal in minutes, not weeks. Create a multilingual portal in just a few clicks. Save valuable time and money with the rapid implementation of your portal and quickly scale your knowledge center.
More Documentation Portal Capabilities
WYSIWYG Editor
With out-of-the-box widgets and an easy-to-use interface, Fluid Topics makes it simple to design your portal.
Multilingual Portal
Natively provide your global audience with a portal in 23 different languages.
Cutting-Edge Search Engine
Enable your users to find exactly what they’re looking for in milliseconds. Integrate user preferences to provide results that resonate with them.
Perfect Readability
Serve multimedia content just as easily as text. Render images, audio and video, 2D and 3D vector graphics, and make it all fit perfectly into any screen or device.
Continuous Publishing
Publish as often as you need without relying on IT resources and ensure your documentation is always aligned with your product updates.
Security & Authorization
Manage identities, permissions, languages and more to ensure the right content is delivered to the right user.
Meet Fluid Topics
Fluid Topics is a powerful, AI-driven Content Delivery Platform that unifies your content and connects your users with the right product knowledge, when and where they need it. Provide relevant, personalized and trusted answers across your entire ecosystem.
Continue Your Journey With Fluid Topics
resources
Ebooks & Guides
The Guide to AI-powered Documentation Portals
This guide explores the benefits and must-have features of customer self-service portals and outlines why Fluid Topics is the right solution.
Case Studies
How Teradata Turned its Technical Documentation Into the Company’s Most Visited Website
Hear from Beth McFadden from Teradata about moving their vast enterprise content from PDF downloads to web-based dynamic delivery.
Features
8 Knowledge Management Metrics to Track for Business Success
Learn which knowledge management metrics to track to measure the activity, performance, and success of your knowledge documentation.
