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When Teradata rolled out their shiny new dynamic documentation website, they knew their documentation landscape would change – just not how or how quickly. What happens when the honeymoon is over, the CEO starts googling your docs on the weekends, and you realize you suddenly own the company’s largest web entity? Did the perception of technical documentation change? Switching to modern delivery methods brings big changes.
Beth McFadden, Technical Project Manager for Content Operations at Teradata Corporation, shared her company’s journey and lessons learned after moving their vast enterprise content from PDF downloads to web-based dynamic delivery.
Learn how the requirements grew, and how Teradata and Fluid Topics worked together to address them. We’ll walk you through the peaks and valleys and provide suggestions for how to be proactive and avoid firefighting.
