Lyon France & Cambridge, Mass. — May 10, 2017 – Antidot, the search and information access specialist, today announced the release of version 3.2 of Fluid Topics, its dynamic delivery platform for technical content.
User guides, technical and reference manuals, installation and maintenance manuals aren’t merely the documentation of products – they are also tools for organizations to win business, increase customer satisfaction and build loyalty. And yet, users are often left with the frustrating experience of having to browse thousands of pages of HTML content, peruse dozens of PDF manuals – with extremely limited searching and browsing capabilities.
„Fluid Topics transforms static documentation into a lively, simple and interactive online publishing system,“ explained Fabrice Lacroix, CEO and founder or Antidot. „All of a sudden, users can read, search, navigate, annotate, create alerts, send feedback to writers, with a rich and intuitive user experience.“
Sanctioning Casual Publishing
Version 3.2 of Fluid Topics enables and fosters ‚Casual Publishing‘: the creation and sharing of customized documentation by any user. By assembling content from various topics and sources, adding their own comments, even writing ad-hoc content, users can create Personal Books of custom content, and share these with other users.
„From support agents who write tailored instructions, to resellers who reuse technical content and embed it in their own documentation, to power users who train their colleagues, the use cases for casual publishing are limitless,“ said Lacroix. „Fluid Topics increases the accessibility of all documentation and promotes the variety of ways in which it can be used.“
Markdown Content Support
The new version also boasts added support for Markdown, with a new connector that enables Fluid Topics to automatically integrate Markdown content inside the dynamic documentation delivery portal.
“Because of its ease of use, Markdown has been gaining traction among field engineers and subject matter experts to produce technical notes, field reports, maintenance procedures, and more,” Lacroix added. “With Markdown support, Fluid Topics enables organizations to leverage all product-related content, regardless of its origin, and to consolidate expertise in one single knowledge hub.”
In version 3.2, Markdown content can be added to Fluid Topics alongside other sources of content that include the most common technical documentation formats such as DITA and Author-it as well as legacy/unstructured Word and PDF documents.
More Options for Content Organization
Version 3.2 provides Fluid Topics clients with more control over the look and feel of their documentation delivery system, with the ability to design a search and navigation experience that is tailored to the brand environment, and to the specific target audience. Notably, this version provides the ability to easily change the organization and the look and feel of the documentation portal, to automatically add links to other relevant topics to result pages, and to edit taxonomies that are inherited from the content management system.
For more information on Fluid Topics and to request a free test account, please visit https://www.fluidtopics.com/try-it-now/.
About Fluid Topics and Antidot
Fluid Topics by Antidot is an enterprise software solution transforming customer support and product adoption. It elevates the value of technical content by delivering contextual and personalized knowledge at the time it matters, on any device. Changing the way technical information is processed and served to users boosts customer satisfaction and reveals their needs. Fluid Topics captures customer readings and behaviors to feed an analytics platform and develop predictive functions.
Antidot is a software vendor specialized in semantic search, content enrichment and dynamic content delivery. The company design innovative and highly configurable software solutions that helps over 150 customers make the most of their content and enhance their operating efficiency.
For more information: www.fluidtopics.com and www.antidot.net.
