Information Energy is a three-day event designed to bring together individuals eager to explore the latest advancements in technical communication.
Join 300 like-minded attendees as they dive into current and future trends. The event will cover a range of exciting topics, including AI and emerging technologies in Technical Communication, content strategy, professional development, and the business value of TC. Hosted entirely online via Zoom, this format ensures easy access for participants worldwide. Don’t miss this chance to learn, connect, and grow within the TechComm community.
Conference(s)
How to Fix a Fragmented Customer Experience
This is a paradox: the more companies multiply the number of applications to serve their users—websites, user portals, helpdesks, LMS, and more—the worse the customer experience becomes. More touchpoints often lead to lower efficiency and reduced user satisfaction due to inconsistent, hard-to-find information and misaligned branding. All of these resulting ultimately in a fragmented and broken user experience.
In this session, we will explore two strategies to address this issue: the “Do-it-All Platform” approach and the “Unified Best-of-Breed” model. You will learn about the pros, cons, and benefits of the two proposed options.
With Fabrice LACROIX, CEO
02/04/2025 - 11:30 am CET
