ConVEx 2025

Hitachi Vantara set out to revolutionize its Content Experience, driven by a vision crafted by the technical documentation team. From the outset, this transformation was to provide highly personalized experience and user journey but also how it reflects on the Hitachi Vantara brand and how well it ties in to business goals. To bring this vision to life, Hitachi Vantara needed more than just a portal-they required a flexible, future-proof platform capable of supporting diverse use cases across the organization and anticipating on fast-moving customer demands.

Choosing a powerful Content Delivery Platform didn’t just support Hitachi Vantara’s content strategy-it redefined how they connect with users, fostering ongoing innovation through co-creation with the chosen solution. Join us to discover how Hitachi Vantara’s approach to Content Experience is setting new standards across the industry.

Fabrice Lacroix will host this session alongside Jyoti Ramchandra.

Jyoti leads the technical publications team at Hitachi Vantara, where she champions customer success by delivering a world-class information experience. Her focus is on providing users with relevant product information at the right time and in the right format. With 25 years of experience in the technical writing field, she has identified and assessed the various factors that contribute to a great customer experience, emphasizing the importance of creating content that delivers value and relevance to customers in building brand loyalty