Your Fluid Topics
Favorites of 2024

As 2024 comes to an end, we’re looking back on the year fondly and reflecting on the great content, events, and updates we shared with our community of content specialists. Keep reading this end-of-year review to revisit our most impactful features, top articles, and the biggest highlights from our 2024 events.

Most Popular Articles

Generative AI for Customer Support: Top Use Cases and Benefits

61% of customer service leaders feel pressure to adopt Generative AI (GenAI) projects but don’t know where it could best be used to boost their KPIs. If this sounds like you, don’t worry! We’ve outlined the best ways to implement Generative AI tools into your support operations. Also, discover the five key measurable benefits your team will gain from this upgrade.

3 Technical Documentation Trends to Follow in 2024

In January, we outlined three major technical documentation trends for 2024. In particular, the introduction of GenAI technologies introduced a major potential disruption to the technical content industry.

Revisit our article and reflect on which trends you embraced, which had the biggest impact, and which you didn’t anticipate.

What is a Content Delivery Platform (CDP)?

Fluid Topics is the leading AI-Powered Content Delivery Platform (CDP). But what’s a Content Delivery Platform?
Reread this blog article that explores the various ways adding a CDP to your tech stack is key for your content operations.

• Unify your enterprise knowledge for GenAI-driven projects
• Simplify your publishing process
• Easily update your content in multiple places
• implement more personalization
• Increase findability with next-generation search experiences
• Boost your support agents’ efficiency
• Reduce your costs

How ChatGPT Will Impact Technical Documentation

Given the rapid progress of Generative AI technology this year, Fluid Topics CEO, Fabrice Lacroix, updated his article from early 2023. As GenAI tools like ChatGPT advance, product knowledge and content teams continue to wonder how this technology will impact their jobs. Discover the benefits, potential pitfalls, and projections for how ChatGPT will impact tech doc teams and content delivery.

Most Watched Webinars

Breaking Barriers: Content Pros as GenAI Pioneers

Ever feel like GenAI projects are exclusively in IT’s domain?

Rewatch our first webinar of the year to explore why content specialists should take the lead with Generative AI! Discover how their skills drive AI initiatives, shaping content into user-centric experiences.

In this replay, Amber Swope, Lief Erickson, and Fabrice Lacroix demonstrate how empowering content professionals leads to innovation and delighted customers.

DITA for Dynamic Content Delivery

If you missed it the first time, watch the replay of Fluid Topics content expert, Gaspard Bébié-Valérian and VP of Marketing Géraldine Boulez as they discuss insights around how to optimize your DITA content for personalized and multichannel delivery and avoid pitfalls. There, they delve into practical use cases using real-life implementations to highlight how to enrich your content strategy.

Reinventing Content Delivery with Generative AI

Check out this insightful webinar featuring Fluid Topics CEO, Fabrice Lacroix. He explores successful initiatives in GenAI-augmented Content Delivery, from search to reading experiences, providing personalized content, and automated question answering.

Explore the first-hand examples of how Fluid Topics transforms product content and enterprise knowledge into exceptional user experiences.

Feature of the Year: Generative AI

In 2024, Fluid Topics’ big focus was on Generative AI and how it can upgrade the content delivery experience. This year we integrated GenAI capabilities into the heart of our platform to bring your content to life and to reinvent the reading experience. With our Enhanced Reading Experience simply drag and drop ready-made GenAI widgets into your documentation portal to access these tools in seconds thanks to our low code no-code UI designer.

Breaking news of 2024: Fluid Topics announces a €15 Million Series B Funding Round 1

In April, we were delighted to announce a €15 million investment from Kennet Partners to expand our global operations and empower us to further enhance our platform’s capabilities with a special focus on Generative AI.

With this, we were also pleased to welcome Hillel Zidel, Cillian Hilliard, and Eric Barroca to our Board of Directors alongside existing members Claire Houry, Maxence Valero and Christophe Dumoulin.

If you missed the press release earlier this year, read the full announcement for more details.

Resource of the Year: On-Demand Demo Library

Curious about the power of Fluid Topics? Now you can explore it on your terms with our recently released On-Demand Demo Library!

Dive into a collection of self-guided videos and demonstrations that bring Fluid Topics to life. Whether you’re looking to enhance your content delivery, streamline information access, or see real-world use cases, our demo library has you covered.

• See the features and benefits for yourself
• Discover powerful use cases

Ready to see what Fluid Topics can do for you? Sign up now and experience innovation in action.

What to Expect in 2025

With 2025 fast approaching our calendar is already filling up with exciting new events and updates!

• 2025 Technical Communications Events: Mark your calendars with our list of must-attend conferences — find it here. We can’t wait to see you there!
• Brand-new Content: We’ve got big things coming this year! Sign up for our monthly newsletter here so you don’t miss any valuable insights or new opportunities.
• Upcoming webinars: We’ve got exciting webinars planned with special guests in February and March. Look for more details coming soon on how to save your seat on our events page here.