Meet Fluid Topics
Fluid Topics is a powerful, AI-driven Content Delivery Platform that unifies your content and connects your users with the right product knowledge, when and where they need it. Provide relevant, personalized and trusted answers across your entire ecosystem.
The Easiest Way to Leverage Enterprise Knowledge
Streamline Content Integration
and Unify Your Knowledge
The Fluid Topics Content Delivery Platform ingests all types of product content and unifies them into a smart knowledge hub where all your information is centralized.
We seamlessly integrate with your existing CMS, authoring tools, CCMS, helpdesk systems and other enterprise applications, offering out-of-the-box connectors so your teams don’t have to change their processes.
Provide Product Answers
In All Your Channels
Streamline the way you publish and deliver content. Provide your customers with accurate knowledge, just when they need it and right where they are, whether that’s inside a chatbot, on your website, in your support channels, or even in community portals such as Salesforce.
Publish as often as required and ensure your documentation is always aligned with your product updates.
Create Contextualized Experiences For All Users
Deliver the most relevant results with our AI-powered search engine. Give your customers tailored answers that fit their product, profile and unique needs.
Our technology offers full support for your global operations with the same speed, reliability, and advanced NLP capabilities.
Measure and Improve
the Impact of Your Content
Get the tools you need to collect feedback, measure, and improve the impact of your product knowledge on your organization. See how your users interact with your content, identify what they like, anticipate their frustrations, and refine your content before you’re even asked.
Enrich your knowledge of user preferences, history, and interests, and leverage it all to offer better customer service while fully respecting privacy and security.
Deliver Your AI Projects Today
Accelerate the deployment of your AI projects by seamlessly integrating cutting-edge technology into your stack.
With Fluid Topics, equip your entire organization with out-of-the-box core services for powering Retrieval Augmented Generation (RAG) scenarios including computation of embeddings and semantic search, manage prompts, and benefit from an API-first architecture to enrich your applications.
Fluid Topics GenAI Applications
Leverage turnkey GenAI modules and accelerate the deployment of your AI projects
by integrating innovative technology into your stack.
Proven Results in Weeks not Years
A Platform Compatible With Your Entire Business
Boost Your Product Knowledge and Scale Your Operations
Take your content operations to the next level. Streamline the way you publish and deliver content, increase your team's productivity and improve your user experience without disrupting your writing processes.
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Build AI Knowledge On<br /> A Single Content Platform
Champion your content services through an AI-powered enterprise-grade platform that scales securely. Deploy out-of-the-box GenAI apps and empower your organization to deliver the next generation of content experiences.
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Delight Customers and Cut Unnecessary Tickets
Reduce calls and tickets by providing customers with relevant and personalized answers when and where they need it. Anticipate their needs and optimize their journey while maximizing your customer support team's efficiency.
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Maximize Your Field Service Efficiency with Mobile Knowledge
Enable your field technicians with the information and digital tools they need to get the job done right, wherever they are and improve your field service operations. Increase uptime and exceed your SLAs.
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Drive Real Results with AI-Enabled Knowledge
Give your teams the tools they need to build exceptional AI-powered content experiences. Provide your customers with the unique solution they need to solve their challenge and be on their way.
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See Why Top Companies Love Fluid Topics
We chose to move to Dynamic Content Delivery because we needed to deliver relevant content in a way that would provide value to users and increase our ranking by web search engines. Now when people, Napatech users or customers, are looking for something specific, they end up in the right place right away. And the increase in visibility is incredible.
, Senior Technical Writer and Portal Product Owner at NapatechWe’ve saved up to two weeks in the documentation delivery process for large products, which helped us reach our goal of four-week release cycles. We couldn’t have kept up with the pace without Fluid Topics.
, Executive Manager at Hexagon Asset Lifecycle IntelligenceThe implementation of the Fluid Topics platform is an important modernization step that will help remove inefficiencies as well as allow more personalized forms of documentation and up-to-date instructions.
, Project Manager, New Information and Communication Technologies at Liebherr MiningWith Fluid Topics, each technician could save on average 30 minutes per week when searching for appropriate information.
, Head of Technical Documentation at SiemensFluid Topics is a huge leap forward for us. The content delivery portal has grown to become an enterprise resource that directly supports our internal teams and our customers
, Technical Project Manager for Content Operations at TeradataAs a no-code cloud-based solution, Fluid Topics is very easy to use and maintain for our team. We can customize the front-end but also business functionalities with full autonomy, and have a low dependency on IT support.
, Commercial Product Information Manager at VaisalaWithin a month, we made the help portal available. Shortly after that, we reached over 50,000 monthly views
, Senior Director of Learning at Darwinbox at DarwinboxThanks to Fluid Topics, we managed to build 25 documentation portals that combine over 4000 documents in DITA and 30,000 in other formats. Our ability to make the right documentation instantly available to users is night and day with how we were previously working.
, Principal Information Developer at Johnson Controls
We are excited to partner with Antidot to develop Fluid Topics’ connectors to various MIL Spec XML and S1000D standards and bring the product to the US Defense market. This product enables our clients to access their information in ways unimaginable before.
Fluid Topics is unbelievably powerful. Combining high quality content with information from other systems dynamically, presented in a clear and modern look and feel on all devices brings the right information at your fingertips as no way before. Author-it and Fluid Topics push knowledge creation and distribution to the highest level possible.
I have been very impressed at how quickly a sophisticated documentation portal can be implemented using Fluid Topics alongside Migrate from Stilo. In a matter of days it is possible to publish searchable topics online, while continuing to use Word and FrameMaker for everyday authoring.
Fluid Topics is a fresh and smart solution giving new life to technical documentation. It is developed by a team with an innovative vision. We are very excited to partner with such a publishing solution that complements our CCMS so nicely.
Due to a very clear focus, Fluid Topics and FontoXML are both leading technologies. Together we make a very strong combination.
We chose to partner with Fluid Topics because they allow our clients to deliver and showcase their content in an elegant and modern way without losing any of the behind-the-scenes DITA intelligence.
The fully-digitalized industry – also known as Industry 4.0 – is happening now. Latest generation robots, machines and connected objects are already producing data in unmatched volumes, and most organizations still struggle to leverage this data. Powered by Artificial Intelligence and Machine Learning, predictive and prescriptive analytics technologies empower leading-edge companies to increase efficiency, reduce downtime, and ultimately gain a key competitive advantage.
DITA is emerging as the leading structured content standard, and we see it as an opportunity for our customers to optimize their multilingual content generation. In its wake dynamic publishing will become the rule, as it delivers up-to–date personalized content. That’s where Antidot and WhP meet, and our joint offering, based on advanced technology and processes, enables publishers to provide the desired content in the desired language.
Fluid Topics breaks the boundaries of traditional PDF publishing by fully digitalizing content sharing, search and access at the topic level from any source on any device. The power of millisecond fast access revolutionizes organizational efficiency across R&D, customer support and field maintenance internally and advances product experience for the customers. We are thrilled to be Antidot’s chosen partner.
Our objective was to change the service culture from “call for solution” to “information self-service.” We achieved our goal with Fluid Topics, which allowed us to ensure 24-hour availability of our service knowledge center and greatly reduce support calls and tickets.
We don't want field technicians to waste time going through lots of systems and processes trying to figure out what documentation they need to service one of our many products. We want them to quickly search and find the relevant knowledge and deliver the solution to KLA’s customers. With Fluid Topics, we've been able to enable a secured, single portal for all technical documentation that is getting our technicians straight to the information they need.
Fluid Topics got our test system up and running within a week. It was immediately easy to use and to upload, and it was already looking beautiful out of the box. It took us very little effort to customize it to our look and feel and requirements.
"White-glove service." "Saved my life!" "Provided exactly the information I needed to get the job done."
"We're happy to get a chance to send our product enhancement requests and get those reviewed with our Customer Success rep." "I liked that the representative had reviewed my site and suggested improvements based on current features."
The implementation of the Fluid Topics platform is an important modernization step that will help remove inefficiencies as well as allow more personalized forms of documentation and up-to-date instructions.
Fluid Topics is a huge leap forward for us. The content delivery portal has grown to become an enterprise resource that directly supports our internal teams and our customers
By integrating Paligo with Fluid Topics we’re able to give our customers a seamless end-to-end experience, from the structured authoring environment all the way to personalized content being delivered to the end-user.
Personalized technical content experiences are fueled by impactful content. To meet modern demands for impactful content at scale, writing teams need a way to curate valuable, product-related content aligned to an enterprise’s guidelines and standards and distribute this in any format required and in the most frictionless way possible. Something you can achieve with Acrolinx and Fluid Topics.
We value the strong collaboration with Fluid Topics. Our shared vision and partnership greatly benefit our customers, ensuring top-notch solutions and an exceptional user experience. Together, we deliver excellence!
The tight integration between DITAToo and Fluid Topics allows us to provide customers with complete end-to-end content solutions. While DITAToo focuses on increasing the efficiency of the content process for the company, Fluid Topics offers content consumers a user experience that fundamentally changes the way they interact with the content. This combination lets our customers both create and deliver personalized, high quality content in scale without costs going over roof.
With Fluid Topics we have found a reliable cooperation partner who supports us with its products to build up knowledge databases for our customers. We also use Fluid Topics for our own information portal "smart space".
Within a month, we made the help portal available. Shortly after that, we reached over 50,000 monthly views
We are happy to have Fluid Topics as a partner. Fluid Topics is a valuable tool that supports our customers in building a powerful content delivery solution.
Thanks to Fluid Topics, we managed to build 25 documentation portals that combine over 4000 documents in DITA and 30,000 in other formats. Our ability to make the right documentation instantly available to users is night and day with how we were previously working.
What’s New, What’s Next
The Guide to AI-powered Documentation Portals
This guide explores the benefits and must-have features of customer self-service portals and outlines why Fluid Topics is the right solution.
Ebooks & Guides
Top 7 Generative AI Challenges and How to Handle Them
This survival guide addresses the top 7 Generative AI challenges that companies face during their projects.
How Johnson Controls Deployed 25 Documentation Portals to Support 1 Million Products
We sat down with Nelson Abbey to discuss how Fluid Topics helped them quickly launch the Knowledge Exchange to meet their content needs.
